Added By: Sylvia Smith
I am glad to know I am not the only one who noticed the staff sucked. I walked around the store forever before I even got someone to pay more than a seconds worth of attention to me. Then it was only long enough to point me in the right dirrection and walk away before confirming I was getting it right. I did leave and go to Petco. I have told all my friends and then some about the poor customer service I have gotten the few times I have visited Ocean Floor. I even called & complained to the manager once.

Name: Jim McAllister
Comments: I had hoped that there woudl be more "big box" aquarium specialty stores in phoenix. I found the selcetion in the ocean floor excellent and one member of the live fish area very knowledgeable about the fish and the support products. Unfortunately , I found the overall level of customer service for a specialty store poor. The prices for the equipment found on the sales floor (although impressive) is over-priced . An aquariom store is supposed to have lower prices than a non fish store.