Comment : apparently this was bought by another petland owner, along with the lewis center store sometime in 2009. Still petland. Somewhere in the country there has got to be petlands that are helpful and fun, and don't just care about the puppy sale

Comment : Never ever ever go to this horrible, horrible store. I have never been so disrespected in my life. WORST CUSTOMER SERVICE EVER. Girl was extremely rude to me! The store is currently going out of business. I wonder why!

Comment : I applied and was hired at Petland, and after only one day on the job, I wouldnt go back for a million dollars. Okay folks, lemme fill ya in on my first day of training and how petland trains its employees and how to treat the customer. You either make min. wage or commission, which ever is higher. Most of the dogs there sell for 2500 or higher so you can make a easy 500 bucks in one day of sales. Well when it came to the guy and owner who were supposed to train me, lets just say they were to busy selling dogs then to train me. Everytime they'd start to tell me a policy they would rush over to someone looking at pups. They wouldnt rather not miss a commission then do their jobs training a new employee. First off the owner lauren tells me that, my main goal is to sell a puppy and to make money, this is a commission job. Its not like "hey guys lets find these puppies homes", nope its like "move them out at any cost". So a couple comes in and ask if they can "play" with a puppy. The owner takes me off to the side and says "ewww they are trashy people, they arent here to buy, only to waste our time while they entertain themselves". The she preceeds to tell me Petland refers to these people or people who just come into look as F.O.S. I was confused and asked "whats that mean"?, she said "full of sh*t"! I was SHOCKED!!! Then i was offened becasue i had come into the store before i was hired and now i know they considered me F.O.S because I was only looking. okay it gets worse. my boss told me their policy is "that the customers isnt always right, and that petsmart had spoiled them into thinking they are". She said "if a customer comes in I have the right to treat them anyway I want to and i can say anything i want to". Well then we get a sweetheart lady in asking if we sold a particular type of catfood, and the owner says "do you see it on our shelves, you are stupid for asking such a dumb question". I was appaulled, she could have just said "no Im sorry we dont". The lady was attacked unprovoked, she wasnt rude or anything, the owner just jumped on her. Then get this, its my first day and a little boy about 8 asked to see a hampster and his mom was standing behind us holding a 2 year old in her arms. The owner came up and asked "umm whats this about...if we let ever kid hold our hampsters they get wet tail and die". The little boy looked all upset at his mom and she covered her daughters ears (the 2 yr old) and said can we have less of the (spelling the word out to the owner) D-E-A-D?" the owner barks back yelling "umm its about time your kids know about death, i think they are old enough". HOW DARE THE OWNER JUDGE WHAT A PARENT TELLS THEIR KID AND WHEN!!! Ive never seen a pet store where it is their policy to treat the customer like crap.and yes... it still gets worse!!! In the front of the store we have animals in opne cages called "petters". These are ferrets, guinea pigs, hampster, bunnies, and birds. Petters mean you can pet them, but on the cages it says "we may bite". well all day long kids come in and pinch and prod these poor animals. the ferrets have taken up biting as play. so many poeple dangle their arms into the cages that the ferret thinks to a game to bite. STORE POLICY ON BITES: pet counselors are not to hand the animal to someone who wants to hold it, if the wanna hold it they get it out for themselves or their kids. If they get bit, they should have read the sign that they bite and its their own fault. Well i was trying to straighten a water bottle up in a petter ferrets cage and the thing bit and drew blood on my hand. A few minites later a guy came in and i felt it was my duty to warn him that the ferret bites and not to handle it. Then my boss started yellin at me for tellin him this. Another gentleman decided to try and hold it because he has ferrets. The ferret bit on to him so hard blood poured down his hand and dripped on the floor... the owner once again said "pffff its his own damn fault". So i spent most of my day terried for some poor unsuspecting kid or adult to put their arm into a cage that says "petter", not "bitter" and get bit. Now i dont know about you, but ive got to much of a conscious to stand there and let some innocent person get hurt. My boss had the nerve to tell me \"ya know if you spend most of your day up here at the small animal section youll never make any money. Um hello money or trying to keep someone from getting hurt, you be the judge, aparently they can ignore it,but i couldnt. Next comes the fellow employees. I now you arent at a job to make friends but to do your job but there has to be some sense or comradory and loyalty. the minute two of the other girl pet counselors left, the other girl began tellin the boss "so and so stole my sale and so and so did this"... she got the two other girls written up after they left when they werent even there to defend themselves. it seems at petland that if someone is to much compeitetion to you and they are making more sales and getting more commission you do what you have to to get them fired so you can have more sales. I never heard one employee say one nice thing about another, it was all about getting someone written up. now about kittens. it seems that people off the street come in with litters of kittens and surreneder them to petland. petland makes a copy or their current drivers license and then keeps the plain off the street joe anybodies kittens and sells them for up to 150 bucks a pop. I have cats and my cats all came from friends or shelters. I couldnt in good faith sell someone a plain ol cat for 150 bucks when i know they can go to a shelter and give one a home or get one for free just about anywhere.theres are not breeds of cats, these are off the street kittens being sold for that price.Damage Resulting = My first day was 10 and 1/2 hours long with no lunch or breaks. i came home that night in shock and disgust at my "new job". My boyfriend said I ranted for about three hours. Ive never quit a job after one day. I worked my first day and had two days off. i didnt spend those two days off relaxing, i spent those two days racking my brian wondering what i got myself into. I couldnt even sleep at night because everything i had witnessed was running through my brain. I dont have it in me to be that mean to work there. I cant be mean to customers, or to fellow employees but that seems to be normal policy.I cant treat people who come in just looking as what my boss said "F.O.S" because that pretains to me as well cus i came in before just looking. And how can a person stand their and watch his fellow man get bit but a animal that they know WILL not may bit??? One day working their was far to much for me. Petland does not care about you, the customer... they conserider you F.O.S unless you buy a 4000 dollar dog which may be a mix breed. They dont care if their petters bite you, they call you stupide for getting bit. They call you stupid for asking questions. They dont care about the welfare of the puppy only about how much that puppy brings them in commission. They dont care about their employees cus if you leave or they get you fired its more money for them. work for petsmart or a pet supplier, but not petland. I thought it would be a great job but boy was i wrong. When I actually did quit, after one day they were even ruder to me. They asked me why I was quitting, and i told them that i had to much of a conscious to work there. I told them i couldnt stand there and watch person after person stick their hands into cages where i knew they would be hurt and bitten. the owner just said well "if the customer gets bit, they are stupid".Can you believe that??? Its not like their animals might bite, their petter WILL bite.The owner told me "well we figured you wouldnt have lasted"...Ive never been more happy about quitting a job, Id of felt like a sell out and a horrible person to have kept working there. I actually like people, theres no way I could work at a place who has no concern for its customers. Petland doesnt care about its pets, customers or employees. One last thing I thought about the night before I quit was about their puppies health. Now Ive had tons of puppies in my life time but something they said about their dogs struck me as odd. When you buy a puppy, they give you Hypoglycemia med for the puppy and tell the new puppy parent to limit play for the first four days. The owner told me that after the puppies are taken home, their new owners might play to much with them making the puppy go hypoglycemic from loosing to much blood sugar and then crash and go into shock and maybe death. Now all of the puppies Ive owned over my life time have never crashed and killed over after playing to much. A normal health puppy will simply stop playing and go to sleep when its played to much, not go into shock. maybe their puppies arent as healthy as they say. Ive got a friend who has a chipmonk from the store and it was a bitter when he got it, and it still is. Their small critters are treated so badly that they will never make good pets and its not even their fault. these poor animals are allowed to be stressed poked and prodded by teens and jerks cus petland doesnt care enough to protect them. Ive had gueina pigs for nearly 25 years and ive never seen pig pigs as agressive as petlands. I couldnt even get my hand in the cage long enough to give water to or pet the guiena pigs. I just want people to know that petland isnt worth your time because they dont consider you worth theirs. Do you wanna visit a store that considers you "F.O.S- FULL OF SH*T"?

Comment : Update: So I stopped back in recently. It had been a while. The place seemed lonely to me. Fish depart is alot smaller than what it sued to be. Agreed, nobody was around to help, so I left. Petland is all about the crappy over priced dogs. If you don't want a puppy they don't really care. But that is why the pay based on commission, it forces the employees to sell dogs, or not pay bills.

Comment : I agree this place is very sketchy. I've worked there fixed up the aquariums from basically dirt water. The systems are horrible. I know that when I was there I gave the best advise...I mean, I did work in an Aquaculture Lab and am a well-known betta breeder in Ohio (no recent activity tho...). I quit due to the face that the owner has no care in the world for the animals there. The incident that made me decide to quit was her animal neglect. There was a puppy that had a wound, probably from another puppy (their teeht are very sharp). The puppy had a fever and need to go to the Emergency. I've been Pre-Vet and worked at a Vet Clinic for 4 years and I knew the emergency was the way to go. The owner just said to wait until tomorrow for the Kennel Manager, who knows nothing about dogs and cats yet administers vaccines (including rabies, which by state law a Vet must do; the vax supplier was the clinic nearby, making them questionable too), to check it out. The puppy died in about 3 hours. I hate her and she doesn't deserve to have a petstore, where she treats the animals (and staff) like dirt and will replace if needed.

Comment : Unfortunatly this owner is well known in our area and has used the media to promote her petland in a very bad way, i agree the staff changes almost to the month and half of them are told a general rule about everything. The fish department is usually vacant without any help if you want it, even if you ask for help no one usually knows what they are talking about. all i have to say is be very careful about shopping with them, Research everything you learn from them to be sure.